Apple says some AirPods Pro have sound problems, will fix for free

A person exhibits AirPods Professional at an Apple retailer on East Nanjing Highway on October 30, 2019 in Shanghai, China. Apple’s new AirPods Professional with energetic noise cancellation are on sale on October 30 in China.

Wang Gang | VCG | Getty Pictures

Apple said on Friday that it is changing AirPods Professional headphones which have sound issues.

These issues embrace a static or crackling sound that will increase in loud environments and points with energetic noise cancellation.

Apple mentioned AirPod Execs made after October 2020 do not have the problem.

House owners who expertise issues can contact Apple on-line or make an appointment at an Apple retailer to get their AirPods Professional changed totally free. Solely units which might be confirmed to have the problem can be changed.

The alternative solely applies to the buds, not the charging case. Apple’s not providing an analogous program for different AirPod fashions.

Crackling issues with AirPod Execs had been reported by customers earlier this year. In Could, Apple issued help paperwork on its web site with troubleshooting recommendation for the problem. It was changing these items below guarantee.

Apple’s AirPods are a preferred line of wi-fi headphones. Apple would not get away income from AirPods, nevertheless it reported $7.eight billion in different merchandise income within the quarter ending in September, which incorporates AirPods together with different headphones and the Apple Watch.


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